Agent Overview
4 Agents Online
Shift: 07:00–14:00
⚡
1,247
Total Interaksi Hari Ini
↑+18% vs kemarin
🎯
34
Lead Aktif
12 hot · 22 warm
✅
89%
Resolution Rate CS
↑4% vs minggu lalu
⚡
1.8s
Avg Response Time
↓0.4s lebih cepat
💰
Rp 48jt
Pipeline Value
8 deal close bulan ini
🚨
3
Eskalasi Pending
Perlu tindakan manusia
Sales Agent
Revenue Hunter
34
Leads
8
Closing
23%
Conv. Rate
Rp 48jt
Pipeline
ONLINE — AKTIF
CS Agent
Customer Guardian
47
Tiket
40
Resolved
89%
Resolve Rate
4.8⭐
Rating
ONLINE — AKTIF
Smart Triage
Decision Router
1,247
Diproses
97%
Akurasi
3
Eskalasi
0.3s
Resp. Time
ONLINE — AKTIF
Command Center
Mission Control
99.9%
Uptime
4
Agents
24/7
Operasi
0
Downtime
ONLINE — AKTIF
📈 Interaksi Agent per Jam
Live🗺️ Volume Heatmap
AISales Agent
Live
34 Lead Aktif
🎯
34
Lead Aktif
12 HOT · 22 WARM
✅
8
Closing Bulan Ini
↑3 vs bulan lalu
💰
Rp 48jt
Total Pipeline
Avg deal Rp 6jt
📊
23%
Conversion Rate
↑2% vs bulan lalu
🎯 Pipeline Lead
Live| Nama | Perusahaan | Kebutuhan | Value | Stage | Last Contact |
|---|---|---|---|---|---|
🏢 PT Maju Jaya | Manufaktur | Agentic Engine | Rp 12jt | HOT | Baru saja |
🏪 CV Berkah | Retail | POS + Agent | Rp 8jt | HOT | 15 mnt lalu |
🏨 Hotel Nusantara | Hospitality | CS Agent | Rp 6jt | WARM | 1 jam lalu |
🏥 Klinik Sehat | Healthcare | Full Platform | Rp 18jt | HOT | 2 jam lalu |
🏭 PT Logistik | Logistik | WMS + Agent | Rp 9jt | WARM | 3 jam lalu |
🍜 RM Padang Jaya | F&B | ArahPOS | Rp 4jt | COLD | 1 hari lalu |
🔽 Sales Funnel
AIPROSPEK
148
QUALIFIED
89
PROPOSAL
34
NEGO
12
CLOSING
8
📊 Performa Harian
Pesan Terkirim347
Follow-up Otomatis89
Demo Dijadwalkan4
Avg Response2.1s
CS Agent
Live
47 Tiket Hari Ini
🎫
47
Total Tiket Hari Ini
40 resolved · 7 open
✅
89%
Resolution Rate
↑4% vs minggu lalu
⭐
4.8
Avg Rating
Dari 40 review hari ini
⚡
1.8s
Avg First Response
↓0.3s lebih cepat
🎫 Tiket Aktif
Live| ID | Pelanggan | Kategori | Prioritas | Waktu | Status |
|---|---|---|---|---|---|
| #CS-1047 | Tn. Budi Santoso | Billing | URGENT | 2 mnt | OPEN |
| #CS-1046 | Ny. Sari Dewi | Teknis | HIGH | 8 mnt | PROSES |
| #CS-1045 | PT Maju Bersama | Onboarding | NORMAL | 15 mnt | PROSES |
| #CS-1044 | CV Usaha Baru | General | NORMAL | 22 mnt | OPEN |
| #CS-1043 | Tn. Hendra W. | Feature Req | LOW | 35 mnt | RESOLVED |
| #CS-1042 | Ny. Rina Kusuma | Billing | HIGH | 42 mnt | RESOLVED |
📊 Breakdown Kategori
💳 Billing & Pembayaran14 tiket
🔧 Masalah Teknis11 tiket
🚀 Onboarding9 tiket
❓ General Inquiry8 tiket
💡 Feature Request5 tiket
⭐ Kepuasan Pelanggan
⭐⭐⭐⭐⭐ (5 bintang)28 (70%)
⭐⭐⭐⭐ (4 bintang)8 (20%)
⭐⭐⭐ (3 bintang)3 (7.5%)
⭐⭐ (2 bintang)1 (2.5%)
Smart Triage
Live
AI Routing
🧠
1,247
Pesan Diproses
Hari ini
✅
97%
Akurasi Routing
↑1% vs minggu lalu
⚡
0.3s
Avg Klasifikasi
Real-time inference
🚨
3
Eskalasi ke Manusia
Butuh tindakan segera
🧠 Distribusi Intent Hari Ini
AI🎯 Sales Intent412 (33%)
🛟 Support Request387 (31%)
❓ General Inquiry298 (24%)
🚨 Urgent/Complaint112 (9%)
⬆️ Eskalasi38 (3%)
🚨 Eskalasi Pending
3 URGENT🚨 Komplain Pembayaran Ganda
Tn. Budi — tagihan double charge bulan ini
URGENT2 mnt lalu
⚠️ Permintaan Refund
CV Berkah — refund subscription karena error sistem
HIGH18 mnt lalu
⚠️ Data Loss Report
PT Maju — laporan kehilangan data transaksi
HIGH35 mnt lalu
Command Center
Live Feed
📡
1,247
Total Interaksi
Hari ini
🟢
4/4
Agents Online
Semua operasional
⚡
1.8s
Avg Response
Semua agent
🔔
3
Alert Aktif
Perlu perhatian
📡 Live Activity Feed
Live🟢 Status Semua Agent
🎯 Sales Agent
REVENUE HUNTER
🛟 CS Agent
CUSTOMER GUARDIAN
🧠 Smart Triage
DECISION ROUTER
📡 Command Center
MISSION CONTROL
📊 Traffic per Channel
💬 WhatsApp847 (68%)
🌐 Web Widget248 (20%)
📧 Email98 (8%)
📱 Telegram54 (4%)
Analytics & Tren
Juni 2026
📊
38,420
Total Interaksi Bulan Ini
↑22% vs bulan lalu
✅
91%
Avg Resolution Rate
↑3% vs bulan lalu
💰
Rp 284jt
Revenue dari Agent
Closing + upsell
⭐
4.7
Avg CSAT Score
Dari 1,240 review
📈 Tren Interaksi 7 Hari
🏆 Performa per Agent
| Agent | Interaksi | Resolved | Rate | Avg Resp | Score |
|---|---|---|---|---|---|
🧠 Smart Triage | 38,420 | 37,267 | 97% | 0.3s | |
🛟 CS Agent | 1,247 | 1,110 | 89% | 1.8s | |
🎯 Sales Agent | 412 | 348 | 84% | 2.1s |
ADT AI Engine
●AI Active
Model v2.4.1
🤖
97%
Model Accuracy
30 hari terakhir
⚡
0.3s
Avg Inference Time
Real-time processing
🧠
38,420
Total Inferensi Bulan Ini
Terus belajar
Pengaturan Sistem
⚙️ Konfigurasi Agent
AI Model AktifADT-v2.4.1
Auto-Escalation ThresholdSkor <40%
Max Response Time5 detik
Working Hours24/7
Bahasa UtamaBahasa Indonesia
Telegram NotifAKTIF
📊 System Health
ADT AI EngineONLINE
Sales AgentONLINE
CS AgentONLINE
Smart TriageONLINE
DatabaseCONNECTED
Telegram BotAKTIF
Uptime99.9%